General FAQs
Lymphedema Products' prices are extremely competitive, often markedly lower than most outpatient suppliers. Customers purchasing online are not only able to enjoy our everyday low prices, but they can also take advantage of our immediate volume discounts. Upon adding volume quantities of any item to the shopping cart, customers will see the volume discount applied in real-time.
Even though our prices are low, we sell only the highest quality supplies obtained directly from the original manufacturers and will never substitute inferior or generic products. It is our firm belief that the safe and effective management of lymphedema and other medical edemas requires the highest quality treatment supplies from reputable manufactures. To insure their quality and authenticity, these supplies should always be obtained from a well-known and trustworthy distributor.Lymphedema Products was founded with the goal of providing the best possible service to medical edema patients and the professionals who aid in their treatment. We are therefore committed to providing the highest level of customer service and are not satisfied until our customers are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know so we may address your concerns immediately.
Additionally, we are always here to help you with your order. You can contact us anytime toll-free by phone or online through our live chat system. Either way, we believe customers should be able to reach out and speak with a real person if they have questions or concerns. While we constantly strive to keep our pricing extremely affordable, we do not believe low prices should come at the expense of service. Unlike some "strictly online" distributors who will only accept online orders, we are always happy to take your order by phone if you prefer.Ordering FAQs
By registering to create a new account when you place your first order with us, you are able to choose a username and password which enables you to login in when you return to our store. This allows us to save one or more shipping addresses for you so that you do not have to enter them again. When you reorder, you can simply select the address to which you wish to have your products shipped. You may also ask us to save your payment information such as billing address and credit card number so you can avoid having to re-enter such information every time you order. Registration will also allow you to view your complete order history so you can review which products you have ordered from us before. Finally, by registering with us you will be eligible for special discounts and customer rewards offers not available to unregistered customers.
Please Note: If you choose to register with us, your information is stored on a completely secure server where it remains fully protected at all times. When you login to the Lymphedema Products online store, your information is retrieved via a secure connection and cannot be intercepted by unauthorized parties.Security and Privacy FAQs
We have taken every precaution to make your transactions secure. The Lymphedema Products online store is protected by industry-standard security measures including 256-bit SSL (Secure Sockets Layer) encryption. You will know you are in a secure area of our store when the web page address prefix changes from "http://www.lymphedemaproducts.com" to "https://www.lymphedemaproducts.com". The "s" at the end of the "http" stands for "secure". You will also see a small padlock icon in your web browser's address bar or in one of the corners of your screen. If you click on the padlock icon your browser will display our security certificate issued by DigiCert SHA2 Extended Validation Server CA, an industry leader in online security. This certificate verifies the validity of the secure connection and is the same system used by all secure web sites.
Additionally, we are displaying the Trustwave insignia on all of our pages. This logo indicates that our web site is tested and certified daily to pass the FBI/SANS Internet Security Test. Trustwave's security auditing technology allows the Trustwave mark to appear only when a web site's current security status meets the highest published government standards.