Customer Service
Our Guarantee
We understand that shopping with us by Internet requires that you have trust in our company, our principles, and our e-commerce technology. We appreciate your trust and want you to know that we will do our very best to earn your confidence every time we process an order for you. Lymphedema Products is committed to the highest level of customer service and we are not satisfied until you are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know so we may address your concerns as quickly as possible. You may contact us at:
(866) 445-9674 Toll-Free
(866) 854-7800 Fax
1095 Cranbury South River Road
Suite 24
Jamesburg, NJ 08831
[email protected]
Order Security
Our secure server software encrypts all of your personal information including your credit card information, billing address, etc. The process of encryption takes the information you enter and securely encodes it before transmitting it over the Internet. This encrypted data cannot be read as the information travels from your computer to our server. Once your encrypted information is received by our secure server, it is decoded back into its original form and stored in our secure database. Your credit card information is not transmitted over the Internet again. We will never transmit any sensitive information back to you in an order confirmation e-mail or any other form of electronic communication.
Our Commitment to Privacy
We are fully committed to respecting your privacy and the security of your personal information. We will collect certain information from you during the ordering process such as your name, address, telephone number, e-mail address, credit card information, etc. However, we will never share any of this information with other parties. When you provide us your e-mail address, we will send you e-mails necessary to process your order or respond to a request. We may also send you periodic updates informing you of special offers or other product announcements. You can email or call us to change or update any information we have about you or to address any concerns you may have about use of your personal information. Any changes to our privacy policy will be posted on our website.
Payment and Shipping Information
Order Processing: In-stock orders received before 12 noon US eastern time will be processed the same day. In-stock orders received after 12 noon will be processed the next business day. Items from the same order may arrive in separate shipments.
Domestic Orders: The LymphedemaProducts.com online store accepts Visa, MasterCard, American Express, Discover, and PayPal. Professional accounts are also eligible for invoicing once an account has been established and verified. Customers who wish to pay by check or US money orders should place their order directly by phone at (866) 445-9674.
Foreign Orders: Orders originating outside the United States must be accompanied by Visa, MasterCard, American Express, Discover, or PayPal payments only. International customers are responsible for paying all import taxes and duties.
Shipping Carrier: Orders will be shipped using the most efficient carrier available based on the customer's chosen shipping speed. We utilize the United State Post Office (USPS), United Parcel Service (UPS), and FedEx. Orders shipped to post office boxes can only be shipped via US Postal Service as UPS and Fedex will only deliver to street addresses.
Shipping Costs: The shipping cost of each order is based on an order's weight, destination zip code, and type of requested delivery service (Ground, Next Day Air, 2nd Day, etc.).
Order and Account Terms
Individual Accounts: Orders shipping out immediately require a Visa, MasterCard, American Express, Discover, or PayPal payment method. Check or money order payments are accepted but orders will not ship until payment is received.
Commercial Accounts: Check, money order, or ACH payments are due within 30 days of order receipt.
Minimum Order: There are no minimum order requirements.
Large Orders: Orders exceeding $5,000 require prepayment of 50% prior to shipment or full payment with credit card. Orders containing 50 or more units of any one product are NON-RETURNABLE and are NON-REFUNDABLE once placed.
Special Orders: Orders over $1,000 requiring special order from the manufacturer are NON-RETURNABLE and are NON-REFUNDABLE once placed.
Back-Orders: Back-ordered items will not impact shipment of in-stock items. Shipping charges are prorated for the entire order and invoices are sent with the final shipment. Account settlement is calculated from the date of receipt of the complete order.
Delinquent Accounts: Accounts overdue by more than 30 days will be ineligible for future order fulfillment until the account is settled. Accounts overdue by more than 60 days may be restricted to paying for future orders with credit cards only.
Return Policy: Sterile or sealed products cannot be returned. Custom compression garments and devices cannot be returned. All returns must receive advance authorization from Lymphedema Products. Order discrepancies must be reported within 14 days of receipt of merchandise. Returns after 30 days of receipt cannot be accepted. All products must be returned in their original, undamaged packaging and must be free of physical damage, discoloration, and odors. Refunds for returned merchandise will be issued less any original shipping charges. Refunds issued as credit card credits will appear on customer billing statements within one to two billing cycles from the date of receipt of returned merchandise. Refunds issued as checks will be processed within 30 days from the date of receipt of returned merchandise. Merchandise returned to us must be shipped at customer's expense. International orders are non-returnable unless defective.
Return Procedure: All eligible returns must receive an RMA (Return Merchandise Authorization) number from us before items are returned. To begin the return process, please contact us by phone (866-445-9674) or email ([email protected]) to request an RMA number. Once you have been given the RMA number, we will provide you with instructions for returning the item(s).
